The first book in the series – The Definitive Guide To IT Service Metrics – is being launched today.
Alan Calder, Chief Executive of IT Governance, says: ‘This new co-published series of ‘Thought Leadership’ books will improve the global ITSM best practice knowledge base.’
Doug Tedder, President of itSMF USA, adds: ‘IT Governance already manages our official bookstore with great success. As we were planning the ‘Thought Leadership’ series, expanding on our relationship with IT Governance seemed a natural evolution.’
Assessing The Definitive Guide To IT Service Metrics, Calder continues: ‘Metrics are an invaluable tool for measuring the effectiveness of IT service provision, so we are delighted to launch the series with this book. The Definitive Guide To IT Service Metrics explains everything from management and measurement to implementation, so businesses can be certain the IT services they offer add real value. Metrics enable businesses to ensure the economical use of resources, identify areas for improvement and plan productive expenditure. Furthermore, intelligent use of metrics can inform the decision-making process and drive change in an organisation.’
The Definitive Guide To IT Service Metrics, written by Kurt McWhirter and Ted Gaughan, is aimed at all levels of ITSM practitioner globally, from students of the IT Infrastructure Library (ITIL®) to expert professionals.
Officially launched on August 30, details of how to order The Definitive Guide To IT Service Metrics now, priced at $49.95 in softcover and eBook format, can be found at: http://www.itgovernanceusa.com/product/431.aspx.
